Shipping policy

Shipping

We offer 3 shipping options First Class (5-7 Business days) Priority (3-4 Business days) and Expedited 1 day shipping.This is just an estimate in most cases orders are processed same day if placed before 3:00pm PST please allow 24 hours for your order to show updates. To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is entered correctly, orders placed with different billing or different name on credit card may take longer since we need verification. Lookout for emails for any out of stock notices, Verification requests and use correct abbreviations. We will ship to address provided so please make sure you have entered the correct shipping address we are not responsible for orders delivered to incorrect address if incorrect address is entered. if orders are sent back due to wrong address you will have to pay for shipping charges to re-ship.

 

If you realize that you entered your shipping address incorrectly, please contact as soon as possible. We will do our best to fulfill you request and change the address.  If we are unable to, we do not take responsibility for the incorrect information.

We do not hold responsibility for packages lost by USPS or UPS. We hihgly recommend purchasing Route protection (from damage, loss or theft) at checkout. If you purchased protection and your order was lost stolen or damaged you can file your claim here https://claims.route.com/

If you purchased USPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. You can file your claim here https://www.usps.com/help/missing-mail.htm

If you purchased UPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the UPS. You can file your claim here https://www.ups.com/us/en/help-center/claims-support.page

 

Shipping fees are non-refundable.