Returns & Shipping
SHIPPING & RETURN POLICY
For online orders we must be contacted within 5 days of delivery date to request a return for defective items, wrong items or items needing a return. to request a return email firstname.lastname@example.org along with your order number & reason for exchange
Returns must be delivered to us within 14 business days of return request approval. Orders that arrive past the 14 business days will be subject to a restocking fee.
In-store pick ups you have 9 days (from date ordered) to exchange.
Store purchases have 7 days from date of purchase
All exchanges are for credit and exchange only we do not offer money back.
Unfortunately we can’t offer an exchange if is requested past the date limits above. All exchanges that require shipping is at the expense of the customer for both ways to and from the shop
Several types of items are excluded from returns such as; Intimates, Shape-wear, Cosmetics, Bodysuits, Undergarments, Swimwear, Accessories, White garments, Gift Cards, Dresses & Shoes (in store purchases), Sales, Discounted items, any purchases with promo codes or purchased during flash sales or pop up shops/events.
To be eligible for an exchange your item must be unused and in the same condition that you received it no stains, or damages. It must also be in the original tags and receipt, any items returned without tags, washed, damaged or with any signs of use will be subject to 10-30% restocking fee. Orders that arrive past the 14 day threshold will be subject to a restocking fee.
Sizes may be exchanged for dresses & shoes for store pick ups only if no promo codes were applied please try dresses/shoes on before leaving the store they will be considered final sale once taken home.
All exchanges are FINAL SALE.
Please contact us within 5 days of delivery at email@example.com along with your order # and reason for return.
Following approved return request mail to our shop
600 N Prospect Suite B
Porterville CA 93257
(Please do not send back without approved return request)
Email us your tracking number along with order #
We do not provide return labels.
Store credit will be issued after order is received and processed
Allow 2-3 Business days from order being delivered to us for an
email with store credit code.
Shipping costs are non-refundable.
We are unable to cancel any orders for money back. If you would like store credit for an order you must contact us as soon possible before it is shipped out.
Our team works very hard to process orders as quickly as possible to ensure you receive your package on time.
Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled since it may have been dropped off at the post office already.
Please note your order may be canceled if you use a different shipping & billing address or someone else's card we ask our customers to add in comment section the relationship with the card holder and contact info just in case we need to verify the purchase if no info was entered we will contact you via email if there is no response in 2 days we will have to cancel your order.
We offer 3 shipping options First Class (5-7 Business days) Priority (3-4 Business days) and Expedited 1 day shipping.This is just an estimate in most cases orders are processed same day if placed before 3:00pm PST please allow 24 hours for your order to show updates. To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is entered correctly, orders placed with different billing or different name on credit card may take longer since we need verification. Lookout for emails for any out of stock notices, Verification requests and use correct abbreviations. We will ship to address provided so please make sure you have entered the correct shipping address we are not responsible for orders delivered to incorrect address if incorrect address is entered. if orders are sent back due to wrong address you will have to pay for shipping charges to re-ship.
If you realize that you entered your shipping address incorrectly, please contact as soon as possible. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If you purchased USPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. You can file your claim here https://www.usps.com/help/missing-mail.htm
If you purchased UPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the UPS. You can file your claim here https://www.ups.com/us/en/help-center/claims-support.page
Shipping fees are non-refundable.